FREQUENTLY ASKED QUESTIONS

Please find below the most frequently asked questions.

ORDERING

Do I need to create an account to place an order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Faster checkout process
  • Easy access to your order status and order history
  • Receive updates on special promotions and new products

How can I enjoy an express free delivery?

The free delivery is available on all orders above RM350.00. Feel free to share the same order with all your friends!

On all orders below RM350.00, you only pay RM29.00 for the shipping.

What payment methods do you accept?

We accept cash on delivery and all major credit and debit cards supported by VISA, Mastercard, American Express etc., as well as Paypal.

How does Batipo secure 100% of my payments?

When paying online on Batipo.com, your details are protected by a SSL encryption which is the highest level of protection available today. Your information is encrypted and sent directly to our credit card provider’s network (where your card and transaction are authorized and approved). Your credit card information is NEVER stored on our servers, which makes your transactions always 100% secured on Batipo.com.

How do I know if the product is in stock?

As long as you can hit the button "Add to Cart", the product is in stock. If the product is out of stock, you can contact us and we will add stocks as soon as possible.

When will my order be processed?

We process orders everyday even on weekends. Your order will be processed within 2-3 days only.

SHIPPING

When will I receive my order?

We are using an express shipping method that takes between 2-5 business days only. We will provide you with a tracking number and a link to track in real time your order.

How do I track my order?

We will email your tracking information a few days after your order has been shipped. We will provide you with a link to track your order in real time and you will be informed by email on each and every step of the delivery of your order.

OTHER QUESTIONS

I forgot my password, what can I do?

On the login page, click “Lost password?” and you will be redirected to a new page where you can begin the process of password recovery.

What if I entered a wrong email address?

Please contact us by email at info@Batipo.com and we will update your email address.

Can I change my shipping address after placing an order?

If you made a mistake on your shipping address, please send us an email at info@Batipo.com within 24 hours and we will change it for you. Please be advised that after your order has been processed or shipped, your shipping address cannot be revised.

How do I return an item?

Your happiness is our highest priority. No matter what is the reason of your return, we guarantee you a 14-day withdrawal period. Simply inform us at info@Batipo.com of your intention to return an item and we will explain you the return procedure. We engage to refund you the full amount of your order!

I can't find my question here, what should I do?

If we are online on the chat, you can ask us directly your questions. If we are offline, contact us using our contact form https://www.Batipo.com/pages/contact-us.